CUSTOMER SERVICE POLICY

This Customer Service Policy is designed to deliver a transparent, reliable, and customer-focused shopping experience for all users of our official website. It systematically clarifies our official rules covering order processing, global delivery service, free shipping benefits, return arrangements, refund procedures, and payment standards. All service regulations are universally applicable to every product and order placed on our platform, aiming to protect the legitimate rights and interests of each customer while maintaining standardized and high-quality service operations.

1. Order Processing & Delivery Service

We maintain efficient and standardized order processing procedures to ensure every order is arranged in a timely manner. All in-stock items will be processed and dispatched within 1 to 3 working days after the order is successfully placed and confirmed. We adopt a unified global delivery standard for all regions, with a fixed delivery timeframe of 6 to 12 working days after shipment for all orders. There is no differentiated delivery rule for domestic or international orders, and no expedited delivery service is provided for any order.
We proudly offer 100% free shipping for every product listed on our website. No additional shipping fees, handling fees, or hidden charges will be applied to any order, regardless of the order amount, product type, or delivery destination. Our stable global logistics system ensures safe packaging, complete tracking, and smooth transportation of all travel bags, daily commuter bags, and supporting storage accessories you purchase.

2. Return Policy

We provide a flexible and customer-friendly return service to guarantee your shopping satisfaction. All products purchased from our official website are eligible for a 60-day return window starting from the date you receive your package. This long return period allows you sufficient time to inspect the product quality, size, functionality, and overall fitness for your daily commuting, urban use, or travel scenarios.
To initiate a return, customers are required to follow the standard return application process and ensure the returned items are kept in original condition, including intact packaging, unused status, and complete accessories. All return requests will be reviewed and verified by our professional customer service team in a timely manner. We adhere to fair and standardized return review rules to ensure every valid return demand is properly handled.

3. Refund Processing Rules

Once your return application is approved and the returned goods are received and verified by our warehouse, we will initiate the official refund procedure immediately. The standard refund processing period is 5 to 10 working days. The specific arrival time of the refund may be slightly affected by the processing cycle of your corresponding payment institution, but we will fully promote and follow up on every refund process until the fund is successfully returned.
All refunds will be executed in accordance with the actual payment amount and the original payment path to ensure the safety and accuracy of every fund transaction. We strictly standardize internal refund management to avoid delayed processing or abnormal fund settlement problems.

4. Payment Currency Standard

To provide unified, standardized, and transparent transaction services for global customers, all products, orders, and service fees on our official website are uniformly priced and settled inUSD (United States Dollar). All online transaction behaviors follow the unified currency standard of the platform, ensuring consistent pricing and settlement rules for customers from all regions, eliminating exchange rate confusion and diversified settlement differences, and bringing a simpler and more secure payment experience.

5. Customer Consultation & Support

Our professional customer service team is always committed to providing you with efficient and polite service support. If you have any questions about order inquiry, product parameter consultation, logistics tracking, return and refund progress, policy interpretation, and business cooperation, please contact us through the Contact Us page of our official website. Our dedicated service email and all official contact channels are published on the Contact Us page, supporting your consultation and feedback at any time.
We reserve the right to continuously optimize and update our customer service rules according to service development and customer demand changes, ensuring that we always provide high-standard, humanized, and worry-free shopping and after-sales services for every global customer.