PRIVACY POLICY

This Privacy Policy outlines how our platform collects, uses, stores, protects, and manages the personal information of all customers and website visitors. We highly value personal data security and user privacy, and we strictly abide by global privacy protection principles to ensure that all user personal data is processed in a legal, safe, transparent, and responsible manner. This policy applies to all accesses, browsing behaviors, registrations, and order transactions conducted on our official website.

1. Information We Collect

We only collect necessary and user-authorized personal information to support normal website operation, order fulfillment, and customer service. The types of information we collect include basic personal information and transaction-related information. Basic information covers the name, contact email, shipping address, and contact phone number you submit when placing an order or consulting customer service. Transaction information includes your order records, purchased product categories (including travel large-capacity bags, daily commuter city bags, and supporting storage accessories), payment verification information, and logistics delivery records generated during your shopping process.
In addition, we may automatically collect non-identifiable browsing data through secure website technical systems, including website access time, browsing pages, device access information, and page interaction data. Such information is only used for website operation analysis, user experience optimization, and platform security maintenance, and will not be associated with your personal identity information.

2. How We Use Your Information

All collected user information is only used for the following legitimate business purposes and will never be used for unauthorized commercial behaviors. Firstly, we use your personal and address information to complete order confirmation, product packaging, global delivery arrangement, and logistics tracking follow-up, ensuring that your purchased bags and accessories can be delivered to you smoothly and accurately. Secondly, we use your transaction data to complete order settlement, after-sales return and refund processing, and order record management, providing you with standardized after-sales service support.
Furthermore, we may use your contact information to reply to your consultation feedback, send order status updates, and notify you of platform service adjustments and product optimization information. The non-identifiable browsing data we collect will be used to analyze user browsing preferences, optimize website page layout, improve product display effects, and upgrade overall shopping experience, so as to better match customers’ demands for travel bags and daily commuter bag products.

3. Information Storage and Protection

We adopt industry-standard data encryption technology and secure server storage systems to protect your personal information and transaction data. All user data is stored in encrypted form, and we have established complete data access management mechanisms to strictly restrict internal access, viewing, and operation permissions of user information, effectively preventing unauthorized access, disclosure, tampering, loss, and leakage of your personal data.
We will only retain your personal information for the period necessary to complete transaction processing, after-sales service guarantee, and platform legal compliance supervision. When the data is no longer needed for business and service purposes, we will automatically and safely delete or anonymize the relevant data to avoid redundant storage of user information.

4. Information Sharing and Disclosure

We firmly promise not to sell, rent, or trade your personal private information to any third-party commercial institutions or individuals without your explicit authorization. Your personal data will only be shared with strictly screened third-party service providers when necessary to support normal business operations, including global logistics and transportation service providers, secure payment processing institutions, and website operation and maintenance service providers.
All third-party cooperative institutions have signed strict privacy confidentiality agreements with us, requiring them to abide by unified data protection standards. They can only use your information to complete designated service work and are prohibited from using your personal data for any other purposes. We will not take the initiative to disclose your personal information to any irrelevant third parties under any non-legal mandatory circumstances.

5. User Rights

You have independent and complete rights to your personal information, including the right to inquire, view, correct, and update your personal data and order information stored on our platform. You also have the right to apply for deletion of your personal information when the information is no longer needed or you no longer use our platform services.
If you need to exercise your personal information rights or have any doubts about our data collection and processing rules, please submit your demand through the contact channels on our Contact Us page. Our professional team will verify your identity and respond to your application and consultation in a timely manner.

6. Cookie Policy

Our website uses secure Cookies technology to optimize your browsing and shopping experience. Cookies are small text files stored on your access device, which can help the system remember your browsing preferences, page access habits, and basic access settings, so that you can get a more fluent and personalized browsing experience when visiting our website again.
The Cookies we use will not collect or obtain your confidential personal information, nor will they cause any security risks to your device and data. You can adjust the Cookie acceptance settings through your browser settings according to your personal preferences. Disabling Cookies will not affect your normal order placement and basic shopping functions on the website, but may slightly reduce the convenience of personalized browsing experience.

7. Policy Update and Adjustment

We reserve the right to update and optimize this Privacy Policy irregularly according to platform service upgrades, business development, and industry standard adjustments. All updated contents will be displayed on the official website page in a timely manner, and the revised policy will take effect immediately after publication. Continuing to browse the website and use our shopping services after the policy update means that you recognize and agree to the updated privacy rules.

8. Contact Information

If you have any questions, suggestions, or disputes regarding this Privacy Policy and our personal data processing behaviors, please contact us through all official channels published on our Contact Us page. We will always maintain a rigorous and responsible attitude to solve your privacy-related problems and protect your legitimate personal rights and interests.