SHIPPING POLICY

This Shipping Policy outlines the official shipping rules, order processing procedures, delivery timeframes, and global shipping standards applicable to all orders placed on our official website. This policy covers all product categories available in our store, including large-capacity travel bags, daily urban commuter bags, and supporting storage accessories. We implement unified, transparent, and customer-friendly shipping services for all global customers to ensure a stable, safe, and efficient delivery experience worldwide.

1. Order Processing Time

All in-stock orders will be processed, packaged, and prepared for shipment within1 to 3 working days after successful order confirmation and payment verification. Our warehouse team arranges orders in chronological order to ensure standardized packaging, quality inspection, and timely dispatch for every purchase. Order processing time excludes weekends and official holidays, during which warehouse operations and shipment arrangements will be temporarily suspended and resumed on the next working day.

2. Global Delivery Timeframe

We adopt a unified global delivery standard for all regions, with no differentiation between domestic and international shipping. The standard delivery time for all orders after shipment is 6 to 12 working days. This fixed delivery cycle applies to all valid orders across all destinations we serve. We do not provide expedited shipping services or optional speed upgrades for any orders, ensuring consistent and predictable delivery arrangements for every customer worldwide.
Delivery time may be slightly affected by objective factors including remote location logistics transit, customs clearance procedures, seasonal logistics pressure, and uncontrollable external circumstances. We ensure all orders are fully tracked throughout the transportation process, and customers can monitor the latest logistics status of their packages in real time.

3. Free Shipping Service

We proudly offer 100% free shipping for all products and all orders on our official website. There are no minimum order amount requirements, no additional delivery fees, no handling charges, and no hidden logistics costs for any purchase. Whether you purchase a single commuter bag, a set of travel storage accessories, or multiple large-capacity travel bags, your order will qualify for our full free shipping benefit.
This unified free shipping policy is permanently valid for all customers and all regions we support, aiming to provide cost-effective and worry-free shopping experiences for every global user.

4. Shipping Coverage & Restrictions

Our standardized global logistics system supports delivery to most regions around the world. We strictly follow unified shipping specifications and packaging standards for all outbound packages to ensure product safety during long-distance transportation. All products are professionally packaged with shockproof, compression-resistant, and wear-resistant materials to avoid damage during transit.
We reserve the right to suspend shipping services for regions affected by special circumstances such as policy restrictions, regional security risks, or logistics suspension events, so as to guarantee the safety and smooth delivery of packages.

5. Order Tracking & Delivery Support

Once your order is dispatched from our warehouse, you will receive an official shipping notification with corresponding tracking information. You can check the real-time transportation status, transit progress, and estimated delivery time of your package through the official tracking channel. Our logistics team will continuously monitor the delivery process to ensure smooth transit of all orders.

6. Undeliverable & Abnormal Delivery Situations

In cases of delivery failure caused by incorrect customer-provided shipping information, unsuccessful package reception, or long-term unclaimed packages, we will follow up and handle the issue in accordance with standard logistics procedures. Customers are responsible for verifying the accuracy of their shipping addresses, contact information, and delivery notes before submitting orders to avoid delivery delays or package loss.
For abnormal delivery problems caused by our side, we will actively coordinate solutions and provide corresponding after-sales support in accordance with our official service policies.

7. Currency Standard

In line with the unified settlement rules of our platform, all shipping-related service specifications and order transactions are settled in USD (United States Dollar). Since we provide full free shipping services, no shipping-related fees will be generated or settled for any orders.

8. Customer Assistance & Inquiry

If you have any questions regarding order processing status, shipping progress, delivery time estimation, or logistics-related issues, please contact our professional customer service team through the Contact Us page on our official website. All official contact methods and service email addresses are published on the page to provide you with timely and professional consultation and support.

9. Policy Updates

We reserve the right to update and adjust this Shipping Policy according to platform service upgrades, logistics system optimization, and industry standard changes. The latest policy contents will be displayed on our official website immediately after revision. Your continued use of our website and shopping services after policy updates constitutes your recognition and acceptance of the updated shipping rules.