REFUND POLICY

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders placed on our official website. It is formulated to provide transparent, fair, and customer-friendly after-sales services for every global customer. This policy applies to all products sold on our platform, including large-capacity travel bags, daily urban commuter bags, and supporting storage accessories. All refund services strictly follow unified platform standards to protect customers’ legitimate shopping rights and interests.

1. General Refund Eligibility

We offer a unified and flexible refund service based on our return rules. Customers who have completed a valid product return application and meet our return requirements are eligible to apply for a full or partial refund. All products purchased on our website enjoy a 60-day return period, which serves as the core time standard for refund applications. Any valid return request submitted within the specified period will be accepted and processed in accordance with this policy.
To qualify for a refund, the returned items must be in original, unused, and undamaged condition, with complete original packaging and matching accessories. Products that are damaged due to improper personal use, artificially damaged, or missing accessories and packaging without quality problems will not be eligible for a refund. Our professional team will inspect all returned goods strictly to confirm compliance with refund conditions.

2. Refund Processing Timeline

We adhere to a fixed and efficient refund processing cycle to ensure timely fund settlement for customers. After your returned package is successfully delivered to our warehouse and passes official inspection and verification, we will initiate the formal refund process within the shortest time. The official refund processing period is 5 to 10 working days. This unified timeframe applies to all valid refund applications without regional differentiation.
Please note that the final arrival time of the refund may be slightly affected by the processing efficiency of your payment bank or payment platform. External financial institution processing cycles are beyond our control, but we will fully track and follow up on every refund order until the funds are successfully returned to your original payment account.

3. Refund Currency & Payment Method

All transactions and refund settlements on our official website adopt a unified currency standard of USD (United States Dollar). All refund amounts will be calculated and settled in USD based on the actual payment amount of the original order.
Refunds will only be returned via the original payment channel used for order payment. We do not support cross-channel refund transfer, third-party collection, or designated account transfer, which ensures the safety, accuracy, and traceability of all fund transactions. No additional handling fees or service fees will be deducted from the refund amount for any valid refund application.

4. Free Shipping & Refund Rules

All products on our website enjoy permanent free shipping service with no shipping charges for any valid order. Since no delivery fees are charged during order placement, no shipping fee refunds will be involved in any refund processing scenarios. Customers only need to bear the return shipping cost for returning products, unless the return is caused by our product quality problems or our official delivery errors.

5. Partial Refund & Special Scenarios

For orders containing multiple products, customers can apply for a partial refund for individual eligible items that meet the return conditions. The refund amount will be calculated based on the unit price of the corresponding product, and the settlement standard will still follow the unified USD currency rule and 5-10 working days processing cycle.
In case of product quality defects, wrong item delivery, or other official responsibility issues, we will provide free return services and full refunds for the involved products. We will verify the problem through customer feedback and product inspection results, and complete the refund processing as quickly as possible on the premise of complying with official procedures.

6. Refund Application & Consultation

All refund applications must be initiated through the official return process on our website. Private refund applications without official return records will not be accepted. If you encounter any problems during the refund application, inspection verification, or fund arrival process, or have any questions about refund rules, please contact our customer service team through the Contact Us page on our official website. All official consultation channels and service email addresses are published on the page to provide you with professional and timely support.

7. Policy Revision

We reserve the right to adjust and optimize this Refund Policy in real time according to platform service upgrades and industry standard updates. The latest policy content will be displayed on the official website page immediately after revision. Continued use of our website shopping and after-sales services indicates your recognition and acceptance of the updated refund rules.